Companies, especially those that largely depend on
brand recognition and customer loyalty, need to perform brand
evaluation from time to time in order to assess the effectiveness of
their marketing campaigns.
Brands are names, designs, terms or symbols that are considered as
ownership labels. These allow consumers to distinguish a product or
service from all the others. Marketing strategists use these labels to
their advantage by successfully aiding consumers to come up with
characteristics or qualities associated to the product or service that
they are promoting. Because of this, brand names become the central
element for all advertising efforts. The science of creating and
managing these brand names is called brand management.
Given the importance of brand names in virtually all marketing
campaigns, it is important for companies to handle the process of
choosing and evaluating brand names carefully. Foremost, it should be
possible to provide legal protection to a particular brand name so as
to prevent competitors from capitalizing on them. It should likewise be
easy to associate products or services to brand names so company image
will be reinforced through these labels. In addition, names or words
that are easy to remember, easy to pronounce and popular would make
good brand names. A brand selection process typically involves numerous
brand suggestions before a final brand name is decided. Other companies
opt to conduct qualitative research and use chain associations in line
with brand selection.
The concept of brand management hinges on the use of marketing
techniques that would optimize brand recognition. These include
activities designed to increase the perceived value of brand names to
target customers. With efficient brand management, an increase in
branch equity and branch franchise can be expected. Brand equity is
commonly defined as an asset that is dependent on the mind associations
of consumers. It can be measured through financial data, through brand
extension and consumer-based attitudes. Brand equity can be measured
financially by determining how much a customer is willing to pay for a
particular product or service. It may also be measured through brand
extension or the use of the same brand name for a product or service
that can be classified in another category. Lastly, brand equity can be
assessed based on the general attitude of consumers toward a particular
brand name. As can be vouched by many companies, strong brand equity
leads to a more stable income stream and increased cash flow. Once a
brand has already gained widespread recognition, companies can benefit
from reduced promotional costs and larger market shares.
Brand evaluation is crucial in effective brand management. This process
enables marketers to obtain a more accurate idea about how powerful a
brand name is. In turn, this will help marketers decide what their
future marketing strategy would be. Some of the more common metrics
used in measuring a brand are brand perception, brand financial value
and brand performance. Metrics used for evaluation may differ from
company to company but generally, these performance measures are mainly
sensitive to consumer perception and consumer attitude.
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